Anyway you slice it, words do matter, and the words you choose matter a lot. And not only do words matter, words hurt. They are like barbed arrows, impossible to take out without spilling blood. And even once removed they leave a lasting scar. Once the wrong words come out of your mouth not only can't you put them back in again, they almost invariably provoke an even more hostile response.
So why is being nice, not saying the wrong thing, and saying the right thing in its place, so hard? Because we are human. In What to Say to Get Your Way, John Boswell gives us a tool to help ourselves say the right thing before the wrong thing comes out of our mouths. Presented in a format inspired by the wildly successful Eat This, Not That books, Boswell gives readers examples and guidelines for defusing heated situations.
