Building and Maintaining Effective Relationships
This book presents a powerful new research-based model for building trust in the workplace. It is the first book to identify and define the three kinds of Transactional Trust in a practical framework that can be easily applied to workplace relationships. If organisations are going to survive in the new global economy, their employees must trust themselves and their leaders enough to be willing to take the risks necessary to adapt to the rapidly changing conditions of the marketplace. By creating work environments where trust flourishes, leaders can dramatically improve morale, productivity, and profits.
Containing practical exercises and real-life examples that illustrate trust-building principles and practices at work, this book also helps leaders, employees, and their organisations to acknowledge betrayal, solidly recover from it, and rebuild trust.
