Whether you are a student about to embark on an office career, or already at work or working from home, this book will provide you with an abundance of knowledge and serve as a trigger to acquire and brush up on vital skills. This commonsense, user-friendly handbook will help bridge skills gaps, provide hands-on experience, promote higher self-confidence and develop more superior all-round competency.
It clearly identifies key problem areas and highlights essential skills, such as:
- organising a conference
- preparing for meetings and meeting protocol
- drafting correspondence
- filing
- time management
- reception, switchboard and telephone communication
- communication/interpersonal skills
- the mechanics of English.
There is also information on the often overlooked but important area of life skills, outlining measures to prevent and deal with stress, how to relate to yourself and to people and things in the workplace. From difficult people to difficult words, this book, with its combination of commonsense and practical expertise, will help you work smarter not harder and have you running your job efficiently and effectively.
