Transforming Conflict Into Cooperation.
In this book, famed social scientist Daniel Yankelovitch does more than revive the ancient art of dialogue; he reinvents it in a brief, practical form that suits our times. Drawing on decades of research, he offers a method that will help managers, leaders, businesspeople, and other professionals succeed in the new economy. By helping them to master the communication skills needed to conduct dialogue successfully, he shows how the discipline of dialogue can make them more effective managers, strengthen relationships, resolve problems, and achieve shared objectives.
'The Magic of Dialogue' highlights the following points:
- How dialogue differs from debate, discussion and deliberation
- When dialogue is essential
- When ordinary discussion and debate are good enough
- The new social and business trends that make dialogue more urgently needed than ever before
- Ten mental "potholes" to avoid
- How to initiate dialogue through "acts of empathy"
- The special kinds of knowledge and insight that dialogue produces
- Dialogue as a path to public wisdom
- How dialogue can resolve the tensions between the Vision of the Free Market and the Vision of the Civil Society
As our businesses and culture at large continue to expand, involving more people with differing perspectives in each transaction, dialogue can be the catalyst that brings us together, builds our strengths, and moves us in constructive ways.
