A management guru provides witty and funny tales of air travel in modern times. The perfect airplane/airport read, especially for those who have to suffer the airports and airlines on a regular basis!
Management guru Henry Mintzberg has suffered the indignities of modern air travel for years. It's an experience he defines as akin to cattle-car herding, which begins at depressingly generic and chaotic airports, and passes through agonizing hours in cramped, sardine-class seats where you are served mystery-meat meals and inflicted with 'customer service' that amounts to constant interruptions as you try to sleep or read. This witty and humorous book is Mintzberg's revenge on the airlines and a culture of commercialism that has taken to the skies and reduced a once-enjoyable adventure to a flying circus. It contains anecdotes and stories of a tormented traveller, which many of us will find ourselves nodding in agreement and laughing at.
