A survey by 'Umist' of managers working for a leading UK supermarket chain revealed that those with high emotional intelligence (Ei) experienced less stress, enjoyed better health, performed better and reported a better quality of life.
This book defines Ei and explains why it is important. It provides a framework for understanding Ei and illustrates how to develop Ei capabilities. In addition, with the aid of a self-assessment questionnaire it offers readers the opportunity of assessing their own Ei. Over all, it aims to stimulate managers to reflect on the changing nature of organizations and the roles that they have to fulfil.
