A Watchdog's Guide To Smart Buying And Your Consumer Rights
Ever paid good money for bad service? Ever handed over your hard-earned cash for a dodgy product? Being ripped off, even in a small way, is an assault on your self-esteem as well as your wallet. But you don't have to take it - Confident Consumers Rule!
This book will arm you with the tactics to turn the tables. With knowledge of your rights and a crash course in customer assertiveness, you'll learn to deflect tricky marketing hype and steer through the jungle of deceptive practices. Where do you stand legally? Refund, replacement or repair? Maybe even compensation? What's a life-time warranty worth? How far can you push when things go wrong?
Geoff Sirmai, the consumer's watchdog, puts you back in charge. Spiced with rip-roaring tales of consumer victories 'The Confident Consumer' is the ultimate consumer "bible". At its core is Geoff's "Consumer's A-Z", guiding you through the maze of more than a hundred goods and services. Plus, you'll discover the rip-offs and rorts to avoid - the scams, schemes and frauds that threaten to take you for all you've got.
