How to Communicate Effectively on the Telephone
'Telephone Technique' is written by a call-centre expert and is an easy-to-use book which takes you step-by-step through all the techniques you need to use the telephone successfully, whether transferring calls or introducing yourself to an important client. Simple examples and exercises make putting the techniques into practice so much easier.
Use the skills outlined in 'Telephone Technique' and you'll be amazed at your increased confidence. You'll never be at a loss for words again, so go on, pick up the phone!
