Author Doris Zagdanski talks to grieving people almost every day. And one thing
has not changed over the years. Invariably the subject of what someone said that
puzzled or upset them still comes up all of the time. As long as there are people
around who truly believe that time will heal or God did this for a reason or it’s
best to be brave and not cry, grieving people will continue to feel misunderstood
and alone. Friends may cross the street or just not visit like they used to – not
because they don’t care, they just don’t know how to make an approach. They
don’t know how to use the power of empathy to connect with their friend.
In this book, Doris enlists the help of grieving people to tell you what they need
from you. She has adapted communication skills and counselling techniques to
enable us to speak confi dently with a grieving friend, relative, colleague or client
… anybody who needs to talk about their feelings. Here you have countless
strategies to respond with empathy, without falling into the trap of being stuck for
words. Doris writes as if she is speaking to you. She tells a compelling story and is
willing to share her own experience of Cot Death and breast cancer so that others
may learn.
