A Must Read For Every Employee.
All you ever need know about customer service, the attitudes than make some people better at it than others, and how these people deliver it consistently and profitably. Graeme Alford is a succesful author and one of Australia's most requested motivational speakers, and the entrepreneur behind the visits of Lee Iacocca, Stephen Covey, Mikhail Gorbachev, Nelson Mandela and others to Australia. Alford tosses aside the mental roadblocks, unhelpful myths and other lemons that sour excellence in serving the customer.
The book is clear, focused and talks straight, and is fun to read. It is a customer service/attitude book featuring 4 cartoon characters: Dee Dee the Drama Queen; Negative Norm; Go With The Flow Gabby; and Positive Pete. Along with the cartoons there are a number of chapters providing practical relevant `how to' information for staff.
