Steps To Success: Negotiate Successfully: How to get your way and find win-win solutions

Build confidence and get better results in all types of situations.

You negotiate every day in all types of situations and in many ways. This book will help build confidence and get better results with practical advice on all the basic principles of negotiation: how to prepare, keep cool under pressure, and understand and use body language to your advantage. As well as covering the classic principles, it also include up to date issues such as negotiating over e-mail. There is also a section on negotiating with people from other cultures. The book includes a quiz to assess strengths and weaknesses, step by step guidance and action points, top tips to bear in mind for the future, common mistakes and how to avoid them, summaries of key points and lists of resources for further help.