Pratical Zendesk Administration- 2nd Ed.

Implementing Zendesk as part of your company's operations can be a time-consuming process. This hands-on guide helps you shorten the process considerably, with best practices distilled from the authors' years of training companies how to set up and use Zendesk. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes. And through real life examples of how other customers use the product, you can determine how best to put Zendesk into practice