Second Edition.
Intermediate - Advanced Level Users.
This book covers a wide range of vendor-neutral networking technologies and skills, such as configuring, installing, troubleshooting and maintaining network interface cards, hubs, routers, switches, servers, RAID technologies and clustering technologies.
The book discusses developing a documentation system and Standard Operating Procedures (SOP), and describes in detail all phases of networking, including implementation, administration, support and network management. It focuses on essential managerial skills, including managing a support / help desk centre, supporting end users and effectively working with management and other technicians.
