A Simple and Effective Guide to Dealing with Conflict at Work.
Dealing with conflict, handling difficult situations and getting the most out of difficult people can be the most challenging role of any manager, team leader or team participant. Very few of us are naturally provided with the skills to disarm those situations that not only threaten the productivity of our work areas, but also cause us and our colleagues a great deal of emotional and psychological stress and strain in the workplace. What can we do about this?
Workplace trainer and psychologist Laurie Dicker has helped thousands of individuals develop the skills and workplace processes to ensure that workplace disturbances and problem situations are dealt with in the most productive of ways . . . and he passes his valuable skills on to the reader.
This book shows how to implement processes for resolving workplace conflict in a way that will leave all participants feeling that they have had a win - or at least feeling that their concerns are acknowledge and that the final solution to the problem is fair, reasonable and agreeable.
Like other books in this series, this book is about bring power and responsibility back to the workplace . . . back to the manager, the team leader and team member. This book is about providing individuals with the skills, tools and abilities to solve workplace problems in a way that will foster mutual respect and confidence.
