Dimensions
152 x 231 x 22mm
From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence - Trotter leaves nothing to chance. Service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their service.
