Knowledge management is becoming one of the highest priorities in more and more companies, reflecting the recognition that an organization's intellectual capital, and how it is nurtured and managed, can dramatically increase a firm's competitive advantage.
Covering concepts, strategies, and processes, this book looks at the ways companies such as Amazon, Cisco, FedEx, General Motors, Shell, Xerox, and many more are turning information into a core asset-and what mistakes these companies have made along the way. For businesses looking to harness their data while avoiding information overload, this guide provides the need-to-know on knowledge management.
