Key Account Management In A Week

With work pressures mounting and information overload, do you find it hard to develop your skills? Whether you are new to a subject, or need to brush up on your existing knowledge, the 'In A Week' guides make it as easy as possible for you by breaking down subjects into simple steps that can be learnt in just one week.

This book covers the following:
- Know your customer
- Analyse your growth opportunities
- Measure profits by account
- Plan for success
- Negotiate win-win
- Control activity levels
- Manage relationships