Improve Your Communication Skills, 2nd Ed

Good communication skills are vital in today's workplace. Whether you need to keep the interest of a large audience, impress a potential employer or simply win the argument at an important meeting, sounding the part is key. Improve Your Communication Skills shows you how to improve your conversations and build rapport with colleagues, hold interviews and staff appraisals, learn the skills of persuasion, give effective presentations, write emails, letters and reports and write for the web.