Communicating with Those Who Matter in Your Personal and Professional Life
This book will provide you with the phrases and words to use in specific situations, such as offering friendly persuasion; offering sympathy and condolences; talking with children about anger, death, drugs and other key subjects. This is a guide to emotionally effective and intellectually clear communication at home and at work, with the people who matter most. This book shows you how to communicate from the heart - both in writing and speaking.
The book tackles challenging matters of the heart such as:
- Apologising from the heart
- Expressing heartfelt appreciation and thanks
- Providing loving, helpful criticism
- Reaching out with sympathy and condolence
- Extending congratulations from the heart
