Education and experience are essential `hard' elements in any resume, but they do not reflect on the `soft skills' that are required to make any job a personal and professional success. Soft skills are those tools that influence attitude, behavior and character in a positive way. Enhancing Soft Skills offers valuable soft-skills on accountability, speaking, writing, prioritizing, and organizational skills. Each entry is accompanied by advice and guidelines on Mistakes to Avoid and Steps to Success and presents a clear picture of the responsibilities and rewards inherent in each skill. Written with clarity and humor, Enhancing Soft Skills is a valuable manual for corporations, small businesses and individuals who wish to enhance their chances for success.