Today's government needs to be efficient, convenient, open, transparent and all-inclusive. Holmes sets out the five strategies for success, and shows that governments not only should but now can: put all information and service online; ensure that everyone has easy access; work in partnership to make it happen; skill government employees to be knowledge workers; remove barriers and lead by example. Holmes puts forward examples such as Mauritius and the Seychelles, as countries already successfully utilising technology in government services.
