Effective Customer Care

Effective Customer Care will show managers how to hang onto their existing client base give them tips on how to attract new customers by offering a value added service which gives them a marked advantage over their competitors. Understanding your customers is essential if you would you like to deliver remarkable results and get repeat orders and referrals. This book is for any manager who cares about customer care, wants to offer excellent customer service, and also wants to create a productive happy working environment both for themselves and their team.