Worldwide Principles and Practice
Crisis management is a high-profile activity driven by the globalisation of business. It is required to deal with, for example, a life-threatening catastrophe, a product failure, recalls, tampering, or employee crime. The symptoms of a crisis can include loss of morale, protests, lawsuits and regulatory scrutiny. This book, in a carefully structured way, presents the crisis environment, the principles and methods of crisis management, and stresses the importance of crisis preparedness.
