Is it proper to send a thank-you note via e-mail? What's the right greeting for a business contact? How can I stop friends who forward me too much? Does etiquette smile :-) on smiley faces?
Business people, students, grandparents, teens: Everyone uses e-mail, but few understand how to use it politely. Now 'People' magazine's Internet Manners expert, Samantha Miller, provides training, tips, and tech secrets for composing proper, effective e-mail - from rules for e-etiquette on and off the job to real-life advice.
