Difficult Conversations: How To Discuss The Undiscussable

What is a difficult conversation? Asking for a pay rise. Saying 'no' to your boss or spouse. Confronting a friend or neighbour. Asking a difficult favour. Apologising. We all have conversations that we dread and find unpleasant. But can we develop the necessary skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. The authors discovered that, regardless of context, we tend to make the same small but crucial errors. A few key adjustments can make all the difference and help us understand: the role of emotions - our and theirs; the impact of what is being said and what is not said; how to respond productively in the face of personal attacks; and why admitting our mistakes will put us in a stronger position. Use this ground-breaking, step-by-step method to turn your difficult conversations into positive, problem-solving experiences.