Dimensions
131 x 199 x 10mm
Second Edition.
With work pressures mounting and information overload, do you find it hard to develop your skills? Whether you are new to a subject, or need to brush up on your existing knowledge, the 'In A Week' guides make it as easy as possible for you by breaking down subjects into simple steps that can be learnt in just one week.
This book covers the following:
- Understanding yourself
- Different styles of behaviour
- Coping with different problem people
- Managing conflict situations
- Basic communication skills and body language
- How to say 'no' and deal with difficult clients
- You're in control now
