Customer Care In A Week

Third Edition.

With work pressures mounting and information overload, do you find it hard to develop your skills? Whether you are new to a subject, or need to brush up on your existing knowledge, the 'In A Week' guides make it as easy as possible for you by breaking down subjects into simple steps that can be learnt in just one week.

This book covers the following:
- Customer care in general
- Who are the customers?
- Elements which influence customer care
- Enhancing customer relations
- Handling complaints
- Setting and measuring standards
- The customer care programme