Civility in the Digital Age: How Companies and People Can Triumph over Haters, Trolls, Bullies and Other Jerks

The online professional's practical guide to dealing with difficult people, staying cool, solving problems, and communicating successfully.

The apparent anonymity of web and social networking sites can promote incivility, flame wars, and misunderstandings: in moments, reputations can be destroyed, and irrevocable PR disasters can occur. Today, business and communications professionals (and everyone else who participates in online communities) must know how to understand, anticipate, and proactively manage online conflict. Digital Civility teaches these crucial personal, interpersonal, and digital literacy survival skills. Author Andrea Weckerle, a nationally respected conflict mediator, founded CiviliNation, the nation's #1 organization dedicated to advancing robust online discussion free of harassment and defamation. Here, she helps readers:

* Avoid or successfully manage most online disputes.

* Create a positive online footprint.

* Clean up a negative reputation.

* Understand the dynamics of each online conflict, from procedural disputes to online lynch mobs.

* Recognize online troublemakers and strategize to handle them

* Manage their anger -- and, when necessary, express it online safely and productively.

* Differentiate between what people say and what they really want.

* Strategically manage others' online hostility and frustration.

* Draft and implement robust corporate social media policies

Then, building on all this, Weckerle walks readers through a practical 30-Day Plan of Action for better online conflict management -- complete with concrete steps and practical checklists!