Dimensions
166 x 228 x 12mm
Our lives might well be more successful if we could improve our conflict resolution and negotiation skills.
This easy-to-navigate book explains why negotiation is not always best for resolving conflict, the value of research, packaging offers in negotiation, using non-verbal communication and signalling, listening, questioning and persuasive skills, strategies and tactics, creating and effective plan for a variety of negotiation situations, the causes of conflict, styles of conflict-handling, phases of a conflict spiral, solutions to conflict situations and why conflict is sometimes needed.
