Returns for Online Purchases

If you have purchased a product via our online store and wish to return it, the below will apply.

QBD Books will gladly accept a customer return on product/s within six (6) weeks of receiving the order due to a change of mind. The product/s must be in original condition to be eligible for a change of mind return, and the customer will be responsible for the cost of returning the item to the online store for a full refund.

You may return an online purchase within (6) six weeks of receiving it if:

the product is in the same condition as received and is unused

OR

the product is misbound or faulty/the product arrived damaged

OR

the product you received was different to the one ordered

If your return meets any of the above conditions, you can request a refund or an exchange.

If your return does not meet any of the above conditions but you would still like to return the product, please contact us directly and we can advise further.

Options for returns will include the ability to return to a physical QBD location - please note that the customer service team must be contacted for instructions prior to going into the store. Failure to do so may result in your return being rejected.

To begin your online order return, please contact our customer service team via the below returns contact form or via customerservice@qbd.com.au

All refunds for returns will be processed by our customer service team via your original method of payment, regardless of method of return.

Refunds can take 3-5 business days to be processed, and 7-10 business days to process through your chosen banking institution and show in your account.

• Online Contact Form
• Email: customerservice@qbd.com.au
• Phone: (07) 3291 7444