If you have purchased a product at one of our physical locations and wish to return it, the below will apply. For all returns, we do ask that the customer supply their name and telephone details.
QBD Books will gladly accept a customer return on product/s within six (6) weeks of purchase due to a change of mind. The product/s must be in original condition to be eligible for a return.
You can return a product purchased at one of our physical locations, with a receipt, within 6 weeks of purchase for a refund, exchange, or gift voucher if:
the item is in the same condition as sold
OR
the product is faulty/not working as intended
If the receipt is older than six (6) weeks and the product is in original condition and can either be resold or returned to the publisher, then an exchange or Gift Voucher will be offered at the discretion of the store manager.
For all in-store returns without a receipt, the following will apply:
Product/s must be in new condition as sold – damaged, faulty or used product/s will not be accepted for a return without receipt.
Product/s must exist in our system.
The refund will be in the form of an exchange or Gift Voucher. No cash/eftpos refunds will be given without a receipt.
If the book was not bought at the store you are returning to, the staff member may contact the store of purchase to confirm sale of the book.
Please note that the above information does not apply to products purchased via our online store – click and collect orders are considered online orders for return purposes.
If you require further assistance, please feel free to contact us via the following methods:
- Online Contact Form
- Email: customerservice@qbd.com.au
- Phone: (07) 3291 7444
