We’re sorry to hear something is amiss with your order. Please find below some known issues. Please contact us and our customer service team will assist you.
I'm missing an item from my order
Please contact us and let us know your order number, and the title of the product that is missing, and we can investigate this for you. In some instances, orders may be dispatched in 2 parcels, which can arrive a couple of days apart.
I have received the wrong product
Please contact us and let us know your order number, and the title of the product you received, and the title of the product you were expecting to receive. If possible, please include a photo of the incorrect product or the ISBN/Barcode. We can then investigate this for you and provide instructions to return the product and receive your correct order.
My product arrived damaged
Our apologies that your order arrived in less than perfect condition. Please contact us and let us know your order number and which title was damaged. Any photos you can provide will also be helpful. We can then provide you with instructions for a return and/ or a replacement of the damaged item.
My product is faulty or doesn’t work as intended
Our apologies that your product is showing faults. Please contact us and let us know your order number and a description of the fault you are experiencing. Any photos you can provide will also be helpful. We can then provide you with instructions for a return and/or a replacement is possible.
My product has arrived with a different cover image
The images displayed on our website are supplied by the publishers who can have various cover designs for one ISBN, therefore we cannot guarantee you will receive the cover which is shown on the product page. QBD Books takes no responsibility for the accuracy of this information, however we apologise for any disappointment this may cause. In this instance, you may return the product to us under a change of mind return.
For more information on our Online Store Returns Policy, please review the information under Returns for Online Purchases.
If you require further assistance, please feel free to contact us via the following methods:
- Online Contact Form
- Email: customerservice@qbd.com.au
- Phone: (07) 3291 7444
