We can do our best to cancel your order but for some orders there is a very small window to do so!
Please keep in mind that while we can request an order be cancelled, it can take up to 2-3 business days, and if it is already in the stages of dispatch then it is too late to prevent it.
If you need to cancel a newly placed order, please contact us with your order number, and any other relevant details, as soon as possible to have the best chance at cancelling the order. You will always receive a notification when your cancellation request has been successful.
Due to our extensive shipping network, most orders dispatch quickly, and it may be too late to cancel the order. If this occurs, our friendly customer service team will advise you of the next steps for a return.
If you require further assistance, please feel free to contact us via the following methods:
- Online Contact Form
- Email: customerservice@qbd.com.au
- Phone: (07) 3291 7444
